SHAH, P. P. In patient satisfaction survey- how does it help our health care delivery system (the patient, the health care giver and the organization)?. International Surgery Journal, [S. l.], v. 4, n. 10, p. 3280–3287, 2017. DOI: 10.18203/2349-2902.isj20174140. Disponível em: https://www.ijsurgery.com/index.php/isj/article/view/1970. Acesso em: 9 nov. 2025.